Return policy

If you are not entirely satisfied with your purchase, we are here to help with our return policy.

Each Vashisht Guru Dutt creation is individually hand-crafted, and most pieces are made to order against your specific measurements and choices. Accordingly, orders are final sale once confirmed, and we do not accept returns, exchanges or cancellations for reasons of personal preference, colour perception, fit (where measurements were customer-supplied), or natural handcraft variation as described in Clauses 4 and 6.

If you receive a product with a genuine manufacturing defect, or a product different from what you ordered, write to us at [support email] within 48 hours of delivery with your order number, clear photographs/video, and a description of the issue. Claims raised after this window will not qualify for a remedy, except where mandated by applicable consumer protection law.

On verification, Vashisht Guru Dutt will, at its sole discretion, repair, replace, or issue a credit note redeemable on the Website for the value of the affected piece within a stated validity period. Refunds to the original payment method are not offered as a matter of course and are extended only where repair, replacement or a credit note is not feasible, at Vashisht Guru Dutt's sole discretion, or where required by law.